🚚 Free Shipping on Orders Over $35
Most orders ship within 1-2 business days and arrive within 5-7 business days.
Shipping Methods & Rates
We offer several shipping options to meet your needs:
- Standard Shipping (5-7 business days): $5.99 or FREE on orders over $35
- Expedited Shipping (2-3 business days): $12.99
- Express Shipping (1-2 business days): $19.99
Processing Time
Orders are typically processed and shipped within 1-2 business days (Monday through Friday, excluding holidays). Orders placed after 2:00 PM EST will be processed the next business day.
During peak seasons (holidays, sales events), processing may take 3-5 business days. You will receive an email notification once your order has shipped with tracking information.
Shipping Destinations
We currently ship to all 50 states within the United States, including Alaska and Hawaii. We also ship to U.S. territories including Puerto Rico, Guam, and the U.S. Virgin Islands.
International shipping is not currently available, but we're working on expanding our shipping options.
Order Tracking
Once your order ships, you'll receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor your package's progress on the carrier's website.
Delivery Issues
If you experience any issues with delivery, please contact us immediately:
- Package not received within the estimated delivery window
- Package appears damaged upon delivery
- Incorrect items received
- Missing items from your order
We'll work with you and the shipping carrier to resolve any delivery issues promptly.
Undeliverable Packages
If a package is returned to us as undeliverable due to an incorrect address, refusal of delivery, or failure to pick up the package, we will contact you to arrange reshipment. Additional shipping fees may apply for reshipment.
Holiday Shipping
During major holidays, shipping times may be extended. We recommend placing orders early to ensure delivery by specific dates. Please refer to our holiday shipping calendar for cutoff dates.
Questions About Shipping?
If you have any questions about our shipping policy or need assistance with an order, please contact our customer service team at support@opalshopllc.com or call 1-800-555-1234.